FAQ

FAQ 

RETURNS: We accept returns for UNWORN TAGS ATTACHED MERCHANDISE FOR EXCHANGE ONLY or STORE CREDIT! If unsure of sizing please feel free to email. 

SHIPPING:

Standard Shipping 3-5 business days for IN STOCK merchandise. Pre orders 5-7 and 7-14 days for Custom Apparel. Signature may be required. Shipping is USPS PRIORITY & FED EX

All orders placed online are subject to tax and shipping charges.
WE APOLOGIZE, NO SHIPMENTS TO PO BOXES

 

CAN I CUSTOM ORDER SOMETHING?

YES! If there is something you want specifically please send requests. We may or may not be able to do it!

CUSTOM UNITS: All CUSTOM UNITS are hand made using 4 bundles. Measured to fit. UNIT takes 2 weeks for completion. 


HOW MUCH HAIR DO I NEED?

A full sew-in weave with Raw Virgin Hair, would need approximately 8 to 10 ounces of hair. We recommend buying 3 bundles of hair for lengths 14” to 18”. We recommend 3 - 4 bundles for lengths 20″or longer. 4 will give you a very full finish. When purchasing a frontal or closure keep in mind you may use less hair.  Each bundle weighs 3. 5 ounces.

Keep in mind that since the hair is sold by weight which means “The longer the hair, the shorter the weft.” This should be considered when ordering hair 22" or longer. We also recommended buying hair in layers, for example: 18" | 20" | 22"| 24" ESPECIALLY when the desired look is layers and BOUJIE curls! 

CAN I COLOR THE BUNDLES? 

Absolutely! This is 100% virgin human hair that has not been processed is not processed in anyway. You can color the hair, however once RAW VIRGIN HAIR is treated in any way, it is no longer virgin. So Be sure to keep color treated hair conditioned and moisturized just like you would your natural hair.

HOW LONG DOES THIS HAIR LAST?

This hair can last for a very long time, the better you care for it, the longer you can have it and reuse it! No one should be buying hair every install. Our clients generally use the hair for 12 to 18 months. Most longer. When removing hair outside of the salon, remember to not cut your wefts.

MAINTENANCE INSTRUCTIONS FOR ALL TEXTURES:

It's a 10 miracle SILK shampoo is highly recommended. Or Use a conditioning shampoo. COMB OR BRUSH HAIR THOUROGHLY BEFORE WETTING. 

Do NOT SCRUB AND TANGLE HAIR 
Rinse thoroughly with lukewarm water
Apply conditioner, comb through with a wide tooth comb, starting with the ends working your way up you scalp
Rinse very carefully and AIR DRYING IS ALWAYS BEST. 

DAILY MAINTENANCE: Use styling products with as less alcohol as possible. Recommended products are  chi shine infusion, Moroccan oil, Sebastian Shaper Spray. 

FEEL FREE TO EMAIL ANY ADDITIONAL QUESTIONS